Tag Archives: Shep Hyken

Speed Differentiates in Customer Service

Speed can make good service great and great service even greater.

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Business Insight – Understand Your Customer

A good word for this one is communication.

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The “Wow” Factor

The “Wow!” factor boils down to one thing…

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Customer Service Debrief Helps Us Learn from Mistakes and Successes

Learn an important customer service lesson from expert Shep Hyken!

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