Category Archives: Customer Service

Getting Back to the Basics #1

At the end of the day, the only thing that matters is the ROI on advertising dollars.

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The Importance of Phone Etiquette

Are the people answering your phones helping or hurting your business?

Posted in: Customer Service, Featured

Speed Differentiates in Customer Service

Speed can make good service great and great service even greater.

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Business Insight – Understand Your Customer

A good word for this one is communication.

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The “Wow” Factor

The “Wow!” factor boils down to one thing…

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Ten Ideas to Help You Obtain Customer Loyalty

What is customer loyalty? I asked a number of business people this simple question…

Posted in: Customer Service, News Articles

20 Ways To Kill Customer Loyalty

Customer loyalty is one of the coveted bi-products of delivering good customer service.

Posted in: Customer Service, News Articles

Customer Service Debrief Helps Us Learn from Mistakes and Successes

Learn an important customer service lesson from expert Shep Hyken!

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Ten Customer Service Tips for Customer Loyalty Month

The function of every business and organization is to get and keep customers.

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