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Are the people answering your phones helping or hurting your business?
Posted in: Customer Service, Featured
Featured
Text message marketing is the most cost effective way to reach your customers!
Posted in: Featured, Mobile MarketingTags: sms, social media, text message marketing
Posted in: Featured, Mobile MarketingTags: sms, text message marketing
At the end of the day, the only thing that matters is the ROI on advertising dollars.
Posted in: Business, Customer ServiceTags: Getting Back to the Basics
Posted in: Business
Are the people answering your phones helping or hurting your business?
Posted in: Customer Service, Featured
Speed can make good service great and great service even greater.
Posted in: Customer ServiceTags: Customer Service, Shep Hyken
A good word for this one is communication.
Posted in: Customer ServiceTags: Customer Service, Shep Hyken
Text message marketing is the most cost effective way to reach your customers!
Posted in: Featured, Mobile MarketingTags: sms, social media, text message marketing
Posted in: Customer ServiceTags: Customer Service, Shep Hyken
What is customer loyalty? I asked a number of business people this simple question…
Posted in: Customer Service, News Articles
Customer loyalty is one of the coveted bi-products of delivering good customer service.
Posted in: Customer Service, News Articles
Learn an important customer service lesson from expert Shep Hyken!
Posted in: Customer ServiceTags: Customer Service, Shep Hyken
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