Author Archives: FYV

Getting Back to the Basics #1

At the end of the day, the only thing that matters is the ROI on advertising dollars.

Posted in Business, Customer Service | Tagged | Comments closed

The Magic of Margin

Having a healthy profit margin is essential.

Posted in Business | Comments closed

The Importance of Phone Etiquette

1307593_87254838

Are the people answering your phones helping or hurting your business?

Posted in Customer Service, Featured | Comments closed

Speed Differentiates in Customer Service

Speed can make good service great and great service even greater.

Posted in Customer Service | Tagged , | Comments closed

Business Insight – Understand Your Customer

A good word for this one is communication.

Posted in Customer Service | Tagged , | Comments closed

The Truth about Text Message Marketing and Social Media

iPhone Image

Text message marketing is the most cost effective way to reach your customers!

Posted in Featured, Mobile Marketing | Tagged , , | Comments closed

The “Wow” Factor

The “Wow!” factor boils down to one thing…

Posted in Customer Service | Tagged , | Comments closed

Ten Ideas to Help You Obtain Customer Loyalty

What is customer loyalty? I asked a number of business people this simple question…

Posted in Customer Service, News Articles | Comments closed

20 Ways To Kill Customer Loyalty

Customer loyalty is one of the coveted bi-products of delivering good customer service.

Posted in Customer Service, News Articles | Comments closed

Customer Service Debrief Helps Us Learn from Mistakes and Successes

Learn an important customer service lesson from expert Shep Hyken!

Posted in Customer Service | Tagged , | Comments closed