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Author Archives: FYV
The Importance of Phone Etiquette
Are the people answering your phones helping or hurting your business?
Posted in Customer Service, Featured Leave a comment
Speed Differentiates in Customer Service
Speed can make good service great and great service even greater.
Business Insight – Understand Your Customer
A good word for this one is communication.
The Truth about Text Message Marketing and Social Media
Text message marketing is the most cost effective way to reach your customers!
Posted in Featured, Mobile Marketing Tagged sms, social media, text message marketing Leave a comment
The “Wow” Factor
The “Wow!” factor boils down to one thing…
Ten Ideas to Help You Obtain Customer Loyalty
What is customer loyalty? I asked a number of business people this simple question…
Posted in Customer Service, News Articles Leave a comment
20 Ways To Kill Customer Loyalty
Customer loyalty is one of the coveted bi-products of delivering good customer service.
Posted in Customer Service, News Articles Leave a comment
Customer Service Debrief Helps Us Learn from Mistakes and Successes
Learn an important customer service lesson from expert Shep Hyken!
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